Delivery within Australia
Delivery time & cost
All LDC products are delivered by our friends at Australia Post. The cost and average delivery times are shown in the table below. For more information about Australia Post delivery please visit www.auspost.com.au
Standard Postage: Receive your parcel between 6 and 10 business days (depending on your location)
For purchases over $55 standard postage is FREE
Express Post: Receive your parcel within 2 business days of submitting your order
All Products (up to 500g)
All Products (501g to 3kg)
Do you deliver to PO boxes?
Yes, we deliver to PO Boxes anywhere in Australia.
What if I'm not home during delivery?
If you are not at home when your order is delivered, your Postman may leave the parcel in a suitable location, otherwise they will leave a note letting you know that you should collect your package from your nearest Post Office. We have a spot within our checkout for you to leave a note for the postie too!
Do you offer express delivery?
Yes. If you need your product super soon we offer Express Post - see the table above for costs. Your parcel will be delivered within 2 business days of when you make your order – Guaranteed!
*If your Express Order does not arrive at the shipping address by the expected date shown in the checkout at purchase, we will refund the shipping charge (Australian Orders only).
For deliveries within Australia, please click here to track your package.
Delivery outside of Australia
Currently we do not deliver outside of Australia, however good news is from early 2018 we will!
Countries we will deliver to from early 2018:
- New Zealand
- USA & Canada
- UK & Ireland
Please contact us if you live outside of these countries and are interested in purchasing from our site.
Delivery Time & Costs
Australia Post estimates that the international delivery times are at least 6 business days plus any time in customs if applicable. International deliveries may also be subject to delay due to causes outside of LDC's and Australia Post's control.
Returns / Exchanges / Refunds Policy
Returns - within 30 days
At LDC we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item reply paid for either a replacement item, a refund or repair of the item. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again.
Customers will not be eligible for a refund or replacement of products:
• where design errors occur from a selecting the wrong product component on the internet;
• for defects that are the result of ordinary wear and tear or abnormal use;
• or if you have changed your mind
Our personalised products are made-to-order according to your specifications, so we can’t accept returns and exchanges where the customer has simply changed their mind.
Your rights under the Australian Consumer law:
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure’".
Returns - within 30 days - what to do
If you wish to return an item please follow the steps below:
- Contact customer service on firstname.lastname@example.org for instructions on how to proceed
- Keep goods in original and unused condition.
Typically refunds take up to 2 weeks to be processed once products have been received.
Quality concerns - within 12 months
If you have any quality issues at all within the first 12 months - please contact us at email@example.com to see how we can help you.
We do not offer exchanges.
Contact us anytime
If you have any concerns or questions at all about your products please don't hesitate to contact us at firstname.lastname@example.org